Privacy Policy

1. Overview

This Privacy Policy explains how Towvera Towing & Recovery ("we," "us," or "our") handles information in connection with our website at towvera.net (the "Site") and our towing and roadside services. We aim to collect only what we need to respond to you and provide Services.

2. Information We Collect

Information you give us. When you call us or submit a form on the Site (for example, a quote request), you may provide your name, phone number, email address, vehicle details, location, and a description of your situation. Please share only what is needed to help you.

Information collected automatically. Like most websites, our Site may automatically receive basic technical information such as your device type, browser, and general usage data through standard server logs and, if enabled, analytics tools. This helps us understand how the Site is used and keep it working.

We do not seek to collect sensitive personal information through the Site, and we ask that you not submit it through our forms.

3. How We Use Information

We use the information you provide to respond to your inquiries, provide quotes, dispatch and perform Services, communicate with you about a job, keep records, and improve our Site and operations. We may use technical and analytics data to maintain, secure, and improve the Site.

4. How We Share Information

We do not sell your personal information. We may share information with service providers who help us operate (for example, website hosting or analytics providers) and with operators or partners as needed to perform a Service you requested. We may also share information when required by law, to respond to lawful requests, or to protect the rights, property, or safety of our customers, the public, or Towvera Towing & Recovery.

5. Cookies and Analytics

The Site may use cookies or similar technologies and, if enabled, third-party analytics or advertising tools (such as Google Analytics or Google Ads) to understand traffic and measure performance. These tools may set their own cookies and collect usage data subject to their own policies. You can usually control cookies through your browser settings; disabling them may affect how parts of the Site work.

6. Data Retention

We keep information for as long as needed to provide Services, maintain business and accounting records, resolve disputes, and meet legal obligations. When information is no longer needed, we take reasonable steps to dispose of it securely.

7. Security

We take reasonable measures to protect information against loss, misuse, and unauthorized access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security. You share information with us at your own risk.

8. Your Choices

You may choose not to provide certain information, though this may limit our ability to help you. You can ask us about the information we hold about you and request corrections by contacting us using the details below. Depending on where you live, you may have additional rights under applicable law; contact us and we will respond as required.

9. Children's Privacy

The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us information, please contact us so we can address it.

10. Third-Party Links

The Site may contain links to third-party websites or tools. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The "Last updated" date shows when it was last revised. Changes take effect when posted on the Site.

12. Contact

If you have questions about this Privacy Policy or how we handle information, contact Towvera Towing & Recovery, 4099 William Penn Hwy, Monroeville, PA 15146, by email at info@towvera.net, or by phone at (412) 703-3331.